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BalanceNG Support
We are offering the following support levels for BalanceNG:
Free Trial and initial setup support
If you are setting up BalanceNG
and you have questions e.g. about your configuration just contact us at:
support@inlab.de.
Free initial setup support
Together with your full license you get a free initial setup support.
In case of initial
problems or questions please contact this BalanceNG support email address:
support@inlab.de.
Standard Software Maintenance and Support (BNGSUP)
This Standard Software Maintenance and Support includes the following:
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Covers up to 2 BalanceNG licenses in a dual node HA configuration.
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Security and maintenance updates included.
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Relicensing included.
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Best effort email support.
High Priority Software Mainenance and Support (BNGHPS)
This High Priority Software Maintenance and Support includes the following:
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Covers up to 2 BalanceNG licenses in a dual node HA configuration.
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Security and maintenance updates included.
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Relicensing included.
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High priority email and phone support.
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Reaction time 24 hours.
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Remote access support and diagnosis (SSH login).
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Emergency bugfixing and workaround software builds.
Please contact us if there are any questions ( support@inlab.de )
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